Frequently Asked Questions

What is your pet policy?
Harbor 360 Hotel welcomes pets under 65 pounds for an additional charge of $15 per day plus 7% tax, based on availability of pet friendly rooms. Pets are allowed in designated pet-friendly guest rooms on the first floor only. No more than one pet is allowed per designated guest room. Pets are not to be left alone in guest rooms. Please download our Pet Policy Contract for complete pet policy information.

What is your cancellation policy?
Harbor 360 Hotel reservations are fully refundable until three days prior to the scheduled arrival date. Within three days of arrival date the deposit is non-refundable. Cruise and hotel package reservations are fully refundable until two weeks prior to the scheduled arrival date. Within two weeks the package is non-refundable and non-changeable.

What time is check-in/check-out?
Check-in is at 4:00 p.m. and check-out is at 11:00 a.m.

What is the phone number for the Front Desk?
The Front Desk phone number is (907) 224-2550.

Do you have a room reservation wait list?
In the event that Harbor 360 Hotel is sold out on your desired reservation date, please call our reservations line and we can place you on our guest room wait list.

What are the pool hours?
Our indoor pool and hot tub are located on the main floor and are open from 9:00 a.m. – 10:00 p.m.

Are towels available at the pool?
Yes, towels are available in the pool area for use at the pool and hot tub.

What time do you serve breakfast?
Our free breakfast is served daily on the first floor from 6:00 am. – 10:00 a.m.

Can I store my luggage at the hotel if I arrive before check in?
Yes, you can store your luggage at Harbor 360 Hotel if you arrive before check-in. Please bring your luggage to the front desk and our staff will tag and store your luggage for you.

Does Harbor 360 Hotel have a gym?
No, Harbor 360 Hotel does not have a gym. We have an indoor pool and hot tub.

Is Harbor 360 Hotel ADA accessible?
Yes, Harbor 360 Hotel is ADA accessible. Please request an ADA room at the time of reservation. The pool and hot tub are also ADA accessible.

Do you offer any packages or discounts?
Harbor 360 Hotel offers cruise & hotel packages and seasonal discounts. Please visit our Specials & Packages page for a list of our current packages and discounts.

Is there parking at Harbor 360 Hotel?
Harbor 360 Hotel offers free parking to our guests in the parking lots adjacent to the hotel. Our front desk staff will issue you a parking permit at check-in. If you are not able to find parking in the Harbor 360 Hotel parking lot, paid parking is available at the public parking lot across 4th Ave. from the hotel. Parking fees can be reimbursed at the Harbor 360 Hotel front desk.

What is your smoking policy?
All rooms and balconies at Harbor 360 Hotel are non-smoking. If evidence is brought to the hotel’s attention that a guest has been smoking in the room or on the balcony, a $250 cleaning fee will be added to the guest’s final bill.

Do you have WiFi? What is the WiFi password?
Free, high-speed wireless internet is available throughout the hotel and in all guest rooms. The WiFi password can be found on your key card sleeve. The WiFi password changes every Friday. Please contact the front desk for the most recent WiFi password.