Our COVID-19 Response

Updated July 3rd, 2020

At Harbor 360 Hotel and Major Marine Tours the safety of our guests, employees, and community is our #1 priority. If you choose to join us, you can be confident that we have implemented thorough sanitation and social distancing procedures to ensure your comfort, health, and safety while staying with us.

As a locally-owned small business in Alaska we are deeply connected to our community. We will continue to do our part to keep our guests, employees, and community safe and healthy during this time. It is our passion to share the beauty of Alaska with our guests and we look forward to doing so this summer in the safest way possible.

UPDATE ON CURRENT SEWARD STATUS: The city of Seward has seen an increase in COVID-19 cases starting the last week of June. We are taking extra precautions to ensure the health and safety of our staff and guests at this time. We have had no positive COVID tests among our cruise and hotel staff in Seward. Our staff are required to take their temperatures before each shift and wear face masks while inside our vessels and public places. We are abiding by all City of Seward and State of Alaska health mandates and will continue to update our operations based on guidance by the city and state.

STATE TRAVEL MANDATE: Out of state travelers have 4 options for visiting Alaska: 1) Arrive in the state with a negative COVID-19 test taken within the last 72 hours to present on arrival. 2) Arrive in the state with a negative test taken within 5 days and participate in a COVID-19 test on arrival and minimize interactions until test results arrive. 3) Participate in a COVID-19 test on arrival and self-quarantine until results arrive. 4) Self-quarantine for 14 days. Travelers that chose options 1-3 will receive a voucher for another COVID-19 test that must be taken between 7-14 days of arrival. Out of consideration for the health and safety or our employees, community, and state, we urge our guests to abide by State of Alaska mandates. More information about current state travel mandates can be found here.

HARBOR 360 HOTEL UPDATES

Harbor 360 Hotel is currently open. We have implemented the following procedures to ensure your safety while staying with us:

  • We continue to maintain our high standard of cleanliness and use disinfectants recommended by the CDC.
  • Hourly practices have been put in place during peak business hours for sanitizing public areas, the elevator, and any other commonly-touched surfaces.
  • We are limiting capacity in the elevator to one person or one party at a time.
  • Check-in lines are marked off with tape to ensure proper social distancing of 6 feet between parties.
  • Staff are required to wear face masks in public places.
  • Guests are required by the City of Seward to wear face masks in public buildings, including our check-in area and all hotel public spaces.
  • We are installing antimicrobial SafeHandles sleeves to commonly-touched surfaces like door handles, sink handles, toilet flushers, and guest room handles. SafeHandles are at the forefront of advanced technology in the fight against illness and reduce the spread of bacteria and viruses using antimicrobial silver ion technology.
  • Hand sanitizer is available throughout the hotel for the use of our guests. Disinfectant wipes are also available to guests.
  • Guest rooms are thoroughly cleaned with a CDC-approved disinfectant cleaner and linens are laundered at high temperature for added sanitation.
  • Guest room stayover services have been temporarily suspended for added safety for our guests and housekeeping staff. If you need anything (towels, trash removal, etc.), please contact our front desk.
  • Room keys are being taken out of circulation at check-out so they can be sanitized between uses.
  • We have added protective Plexiglas at our check-in desk.
  • We have closed our breakfast buffet and are now offering pre-packaged grab-and-go breakfast packs. Additional pastries and hot items, based on availability, will be served by our staff.
  • We have increased sanitation in the breakfast area. We have removed 50% of the inside seating and added a seating area outside to ensure social distancing. Guests are encouraged to bring their breakfast to their rooms.
  • The pool area will be limited to 8 people at a time and we request that people practice social distancing in the from those who are not in their party.

MAJOR MARINE TOURS BOAT OPERATIONS - NOW CRUISING

Major Marine Tours cruises are now running daily. We resumed boat operations on May 23, based on health mandates by the State of Alaska. We are continuously monitoring the situation and will make additional operational updates as needed. We will be offering reduced cruise options for the 2020 season and will resume normal operations in 2021. Please visit our All Cruises Page for our full 2020 and 2021 cruise schedule.

 

Changes to our Vessel Procedures

We are committed to doing everything we can to ensure your safety every step of the way – from the moment you walk in to our check-in office to the moment you step off our vessel after your cruise. We have implemented the following updated procedures:

  • We have limited capacity to 50% on our vessels to ensure that our guests and crew can follow recommended social distancing guidelines.
  • Each party will be assigned their own table so guests will only be seated with members of their own party. (We will keep this procedure in place based on state mandates regarding group size.) If you would like to be seated with another party that is not part of your reservation, please call us so we can link your reservations. We will do our best to seat you together.
  • We are running boats that have the maximum amount of outdoor viewing space and number of tables to ensure proper social distancing.
  • We continue to maintain our high standard of cleanliness and have implement additional cleaning procedures for commonly touched surfaces during the cruise.
  • We use disinfectants recommended by the CDC that are effective against COVID-19.
  • We are installing antimicrobial SafeHandles sleeves to commonly-touched surfaces like door handles, sink handles, and toilet flushers. SafeHandles are at the forefront of advanced technology in the fight against illness and reduce the spread of bacteria and viruses using antimicrobial silver ion technology.
  • Hand sanitizer stations are available at our check-in office and on all vessels.
  • Our optional salmon & prime rib meal will not be available from June 1st – July 31st, 2020 to ensure proper social distancing and safety for our guests and staff. All guests on our 6 Hour Cruise from June 1st – July 31st will receive a complimentary pre-packaged deli style lunch. Our regular salmon & prime rib meal service will resume on August 1st if it is safe to do so at that time. When our regular meal service resumes, the meal will be served by our crew rather than self-service buffet style. Guests will be called to the meal line by table number and will inform our crew which items to plate for them.
  • Plexiglas has been added around the meal service and check-in areas for added protection.
  • All staff and on-board crew members are required to wear face masks in public places and while inside our vessels.
  • Our captains and crew will take their temperatures before each shift.
  • Reusable boarding passes have been replaced with single-use tickets to reduce risk of virus transfer between guests and staff.
  • Check-in and boarding lines are marked off with tape to ensure proper social distancing of 6 feet between parties.
  • Binoculars will be available to borrow for your cruise at the check-in desk. We will provide one set of binoculars per party. Binoculars will be disinfected after each cruise and will sit for 72 hours before going back in to use. 

What you can do to ensure the safety of others:

  • Guests are required by the City of Seward to wear masks in public buildings, including our check-in office and hotel public areas. We strongly encouraged guests to wear face masks while inside our vessels.
  • Advanced reservations are strongly suggested since we are limiting capacity on our vessels to ensure proper social distancing.
  • Although cash will be accepted, we are encouraging credit card payments using our contactless scanners.
  • We request that only one member of each party enter the building to check-in.
  • Guests are urged to frequently wash/sanitize their hands and respect social distancing guidelines throughout the cruise.

National Park Ranger Update

Due to National Park Service operational updates in response to the coronavirus, National Park Rangers will not be available to narrate our cruises for the remainder of the 2020 season. Our cruises will be fully narrated by our experienced, knowledgeable captains. Kids will still be able to participate in the
fun and educational Junior Ranger Program onboard during our 6 Hour Cruise.

NEW FLEXIBLE CANCELLATION POLICY

We have instated a new cancellation policy to give you more flexibility and peace of mind. If your plans change, we will fully refund hotel reservations and cruise and hotel packages until 72 hours prior to the first day of your reservation during our 2020 season. Cruise-only reservations are fully refundable up to 24 hours prior to your cruise departure for the 2020 season. If you are unable to travel to Alaska due to health conditions after our free cancellation window, please call us at (907) 274-7300 and we can discuss other options with you.
 

We are now taking reservations for 2021. If you would still like to stay or cruise with us but would like to postpone, we are more than happy to transfer your reservation to a later date in 2020 or 2021.